Order - Device #

• To manage Order-device do the following:
  • Click on Back Office > Order-device

1. Create new #

• Step 1: Click on Add order-device

• Step 2: A dialog box appears:
  • Order: Select the order you want to create.
  • IMEI: Enter the IMEI to create for the order.

    • Click Check to check IMEI:

      
      • All: The total IMEI number is entered.
      • Normal: IMEI can be added.
      • Error: Cannot add IMEI with error description. You can delete all faulty IMEIs by clicking on Remove devices error.
      • OEM:

    • Description: Enter a description for the order.

    • Status: Select the status of the order.

    • Priority: Select the priority of the order.

    • Classification: Select the order category.

• Step 3: Click Add to add an order - equipment.

2. Search #

• Step 1: You can search by the following criteria:
  • Date: Select the time period to view the order.
  • Account: Select the account you want to view orders.
  • IMEI: Enter the device imei you want to view, enter one or more characters.
  • Description: Enter the order return model you are looking for.
  • Priority: Select priority (default selects all).
  • Status: Select the status of the order (default selects all).
  • Tags: Select the order category you want to find (default select all).
  • Order: Enter the order code, enter one or more characters.

• Step 2:
  • Click Search to view the Summary report by date.
  • Press Reset to clear data and return to factory defaults.

3. Edit #

• Step 1: Click on Edit.

• Step 2: A dialog box appears:
  • Description: Edit description.
  • Status: Select status again.
  • Priority: Reselect the priority.
  • Tags: Select order category.
  • Issue: Enter the problem in the order (if any).
  • Cause: Enter the reason that the above problem occurred.
  • Solve: Enter the solution for the above cause.
  • Summary: Summarize the details of the problem.
  • Cost: Order cost.
  • Cost description: What is the cost to do, where to go,…
  • Proccess by: Choose the account that handles the above problem.

• Step 3: Click Save Changes to save it.

4. History #

• Step 1: Click on > History.

• Step 2: A dialog box appears with the order’s update history.
  • When the search results, click on Download to export data:

5. Delete #

• Step 1: Click on > Delete.

• Step 2: A dialog box appears:
  • Click OK if you want to delete.
  • Click Cancel to cancel the operation.