Equipment Management #

To start Equipment Management and configure the device, the user selects Manage > Devices

1. Move / Sell #

To transfer/assign the device to another account, there are 3 ways:

• Way 1

  

  • Step 1: Tick the device to be Move/Sell.

  • Step 2: Choose Move / Sell.

  • Step 3: A dialog box appears. Select Destination account to transfer/sell the device there. IMEI is the device number. Click Check:

    • All: Total number of devices entered.
    • Normal: Total number of devices that can be move / sell.
    • Error: Total number of defective devices, cannot be move / sell. Faulty devices can be erased by clicking Remove devices error.
    

  • Step 4: Click Submit to transfer/sell the device.

• Way 2

  
  • Step 1 : CLick on > Sell of that device.
  • Step 2 : After clicking on “Sell” done. Will update current status Sold.
    • “Device has been sold” message.

• Way 3

  

  • Step 1 : Click on More

  • Step 2 : Choose Sell device & Create user.

  • Step 3: Enter the information in the dialog box

    • Account : Select an account to sell equipment.

    • Account prefix : Corresponds to the selected account.

    • Role : Select the account role.

    • IMEI : The device number. Click Check:

      • All: Total number of devices entered.
      • Normal: Total number of devices that can be move / sell.
      • Error: Total number of defective devices, cannot be move / sell. Faulty devices can be erased by clicking Remove devices error.
      

  • Step 4 : Click Submit to sell the device.

2. Activated / Disable device #

• Automatic activation: The device is automatically activated after 8 hours after creating and installing the device.

• Manual Activation:

  

  • Step 1: Select the device that you want to activate / disable.

  • Step 2. Choose 👉 Activate / Disable.

  • Step 3: A dialog box appears. The status setting is Activate / Disable. IMEI The device number. Click Check:

    • All: Total number of devices entered.
    • Normal: Total number of devices that can be used normally.
    • Error: Total number of faulty devices, unusable. Faulty devices can be erased by clicking Remove devices error.
    

  • Step 4 : Click Submit to active/disable the device.

3. Device status setting #

To set the device status, perform the following steps:

• Step 1: Tick ​​the device to install the status.

• Step 2: Select Status.

• Step 3: A dialog box appears. Select the correct current state of the device. IMEI is the code of that device. Click Check:

  • All: Total number of devices entered.
  • Normal: Total number of devices that can be used normally.
  • Error: Total number of faulty devices, unusable. Faulty devices can be erased by clicking Remove devices error.
  

• Step 4: Click Send to set the device status.

4. Send device command #

To send device commands, perform the following steps:

• Step 1: Tick ​​the device to send the command.
• Step 2: Select Send command.
• Step 3: A dialog box appears. Device Name, Device Type created. Select command type to request execution.
• Step 4: Click Send to send device command.

For more details, please refer to here

5. CCID #

• Check if the SIM installed on the device is a valid SIM or not.
• CCID Origin is the SIM attached when exporting and can be updated when there is a change request.
• CCID is the current SIM that is attached to the device.
• A valid SIM is a SIM with CCID equal to CCID Origin.
• Invalid SIM is a field whose CCID is not equal to CCID Origin + CCID check must be enabled + CCID must be provided by GoTrack and exist in the SIM management system.

Sync CCID #

• Sync CCID

  • Is updating CCID Origin = CCID
  

  • Step 1 : Tick ​​select IMEI to sync CCID.

  • Step 2 : Click CCID > > Sync CCID.

  • Step 3 : Check IMEI. Click Check:

    • All: Total number of devices entered.
    • Normal: Total number of devices that can be used normally.
    • Error: Total number of faulty devices, unusable. Faulty devices can be erased by clicking Remove devices error.
    

  • Step 4 : Click Send to sync CCID.

Update check CCID #

• Is allow to enable/disable SIM check

  

  • Step 1 : Tick ​​select IMEI to update check CCID.

  • Step 2 : Click CCID > > Update check CCID.

  • Step 3 :

    • Status : Activate/Deactivate to enable/disable SIM.

    • IMEI Equipment to be tested. Click Check:

      • All: Total number of devices entered.
      • Normal: Total number of devices that can be used normally.
      • Error: Total number of faulty devices, unusable. Faulty devices can be erased by clicking Remove devices error.
      

  • Step 4 : Press Submit to update the CCID check.

Update CCID: #

• Allows manual CCID updates.

  
  • Step 1 : Tick ​​select IMEI to update CCID.
  • Step 2 : Click CCID > > Update CCID.
  • Step 3 :
    • IMEI Equipment to be tested.
    • CCID is the code printed on the SIM card. The current SIM is attached to the device
  • Step 4 : Click Submit to update CCID.

6. More #

Add driver #

• If your device does not have a driver, you can quickly configure it here.

  

  • Step 1 : Click on More > > Add driver.

  • Step 2 : Fill in your driving information (detail [here](item drive)).

  • Step 3 : Click Add to finish.

Swap IMEI #

• When the customer’s car changes to a new device, if you want to change the IMEI on the system to display the data according to the new IMEI, do the following:

  
  • Step 1 : Select device requires IMEI conversion.
  • Step 2 : Click on More > > Swap IMEI.
  • Step 3 : A dialog box appears. Fill in the information in the form.
    • IMEI new : Enter the new IMEI that is already in stock.
  • Step 4 : Click Save Changes to change IMEI.

Change service #

• When the customer’s car wants to change to a new service pack, do the following:

  
  • Step 1 : Select device need to switch service plan.
  • Step 2 : Click on More > > Change service.
  • Step 3 : A dialog box appears. Fill in the information in the form.

    • Account : Click on to select the source account or enter the username/account.

    • Points : The current score of the selected account.

    • Service package : Select the service pack to change.

    • IMEI : Enter IMEI of the device you need to change the service pack. Click Check:

      • All: Total number of devices entered.
      • Normal: Total number of devices that can be used normally.
      • Error: Total number of faulty devices, unusable. Faulty devices can be erased by clicking Remove devices error.
      

    • Total points : Total number of points needed to redeem services.

    • Description : Add detailed description.

  • Step 4 : Click submit to finish.
    ❗ Note : The source account must have points greater than or equal to the total points needed to redeem the service pack.

Install signal #

• When you want to quickly set up an alert, do the following:

  

  • Step 1: Select device need to add warning.

  • Step 2: Click More > > Install signal.

  • Step 3: A dialog box appears.

    • IMEI: Entering IMEI needs more warning. Click Check

      • All: Total IMEI number entered.
      • Normal: IMEI number can add warning.
      • Error: Error IMEI number with description. Can’t add warnings. You can delete all faulty IMEI by clicking on Remove devices error.
      

    • Tick to enable/disable device alerts to which you want to send alerts.

  • Step 4: Click Save Changes to save.