Support #

1. Ticket #

To send a request, do the following:

• Step 1: Click on Support > Ticket

• Step 2: A dialog box appears:
  • Department: Chọn phòng ban muốn gửi yêu cầu đến.
  • Title: Fill in the required title.
  • Phone number: Enter your phone number so that the support team can easily contact you.
  • Email: Enter your email so that the support team can easily contact you.
  • Create for user: Select the account to create the request for.
  • Content: Fill in the details of the content you want to request.
  • Attachments: Send by attachment (if any).

• Step 3: Click More to submit the request.

👉 More detail here

2. Feedback #

To respond to a request, do the following:

• Step 1: Click on Support > Feedback

• Step 2: A dialog box appears:
  • Name: Fill in the account to send feedback (default will be the account that is logged in).
  • Phone number: Enter your phone number so that the support team can easily contact you.
  • Email: Enter your email so that the support team can easily contact you.
  • Content: Fill in the details of the content you want to respond to.
  • Image: Attach photos (if any).

• Step 3: Click Send to submit your request.